so I worked overnight Friday and Saturday. had the two most.annoying.customers.evar Friday night/Saturday morning.
one lady came in with her husband, around 2 o'clock, asking to use the restroom. now, we don't have a public restroom, and the employee bathroom is RIGHT next to the safe. so generally, I say no, and if they're really desperate and there's no one in the store, I'll relent and let them back. as the situation stands, however, I'm not inclined to change my mind. it's not that I don't care, it's that it is 1.) a security issue and 2.) I don't want people to get into the habit of stopping by the store late at night and thinking they can use MY bathroom whenever they please. so anyway! my manager, Lisa was in the store doing the order, and she just happened to be up front with me, counting cigarettes. so, when the lady asked again, somewhat incredulously, Lisa turned around and let her come back. I HATE HATE HATE being overridden. it drives me straight up the wall and makes me look like an ass. she comes back out from the bathroom and she + hubby start wandering around the store, looking for munchies. I should mention at this point that one or both them are drunk, and the woman is giving off jerkface vibes. so they pester me for food.. she wants a grill cheeseburger (it's a hamburger patty shaped into a hot dog, with a bit of cheese added). I toss one on the grill and warn her that it'll be a wait. ONE HALF HOUR LATER (!#$!#% Lisa, this is YOUR fault!) the stupid thing is done cooking, I put it in a bun and hand it to her, and she says.. "What's this?" "A grill cheeseburger, like you asked for." "oh, I thought it was an actual cheeseburger. can I get my money back, I don't want that." ........................................ ........................................ ................ I gave her the money back just because I wanted her the HELL out of the store, before I did something violent. then I went and yelled at Lisa and was like wtf, that really sucked and it's ALL YOUR FAULT!
so got all recovered from that and the morning was rolling along towards the time I could leave.. and the second most annoying customer ever comes into the store. it's not quite 6am (the time I'm scheduled to be off) and neither of my replacements are in the store as yet - no surprise - and in walks one of our lottery customers. I've seen this guy before. he'll spend anywhere from $20 - $100 just on scratch offs. this particular morning, he went through upwards of $200 worth of $20 tickets.. ONE AT A #$@#$%@$ TIME! now, this is 6 in the morning on a holiday weekend.. it's not *quite* as busy as it could be, but I've got people getting gas, coffee and the morning paper, and this fucker is standing at my counter scratching one ticket at a time and tossing down a twenty every so often and saying "gimme another." I've dealt with these kinds of customers before. I by no means like it, but I've learned to tolerate it; mainly because they're spending WAY more than most convenience store customers do. so at the end, once he's gone through the entire roll and redeemed maybe $150 in tickets, he says to me, "I think you have an extra $20 of mine." EXCUSE me? wtf did you just say to me? me, who is so anal about money that I hardly EVER have money issues.. you're trying to tell me that you think I have an extra twenty and it belongs to you? ...
by this time, both Jamie and John are in the store and it's 6:30am.. time to change the drawer and run the reports anyway. Jamie had to talk to the guy for me (I was just speechless with anger) and then I got to stand there and count the drawer with him standing at the fucking counter. finding out if the drawer is over or not entails counting the drawer, making a drop from that, and then adding up all my safe drops + credit card receipts and/or coupons or refunds I may have done during the shift. NOT A SHORT PROCESS. would you like to know how much the drawer was over? 43 FUCKING CENTS! yeah, that's right you rat-bastard who apparently speaks english as a second language, there's no extra money in my drawer. BITCH! I fucking knew it before I counted the drawer and that's what makes me so angry about it. Jamie later said that he's tried this shit before. YEEEEEEEEEAAAAAAARGH!
so yeah, Friday night sucked ass.
I may have to do the Sunday paper + stock the cooler + bag ice on Saturday nights, but at least I didn't get any uber-annoying customers. I'm SO ready for the trip.
tonight I'm doing laundry and last minute packing stuffs.. stopped at Rite-Aid for shampoo and whatnot and now have a load or two of laundry left to do before I can finish packing the giant duffle bag of doom.. it was all I could fit both the cot and the chair into, for the camping trip. flight leaves at 6pm tomorrow night from BWI. I leave you with some poetry:
next time I post,
it'll be from the west coast!
one lady came in with her husband, around 2 o'clock, asking to use the restroom. now, we don't have a public restroom, and the employee bathroom is RIGHT next to the safe. so generally, I say no, and if they're really desperate and there's no one in the store, I'll relent and let them back. as the situation stands, however, I'm not inclined to change my mind. it's not that I don't care, it's that it is 1.) a security issue and 2.) I don't want people to get into the habit of stopping by the store late at night and thinking they can use MY bathroom whenever they please. so anyway! my manager, Lisa was in the store doing the order, and she just happened to be up front with me, counting cigarettes. so, when the lady asked again, somewhat incredulously, Lisa turned around and let her come back. I HATE HATE HATE being overridden. it drives me straight up the wall and makes me look like an ass. she comes back out from the bathroom and she + hubby start wandering around the store, looking for munchies. I should mention at this point that one or both them are drunk, and the woman is giving off jerkface vibes. so they pester me for food.. she wants a grill cheeseburger (it's a hamburger patty shaped into a hot dog, with a bit of cheese added). I toss one on the grill and warn her that it'll be a wait. ONE HALF HOUR LATER (!#$!#% Lisa, this is YOUR fault!) the stupid thing is done cooking, I put it in a bun and hand it to her, and she says.. "What's this?" "A grill cheeseburger, like you asked for." "oh, I thought it was an actual cheeseburger. can I get my money back, I don't want that." ........................................
so got all recovered from that and the morning was rolling along towards the time I could leave.. and the second most annoying customer ever comes into the store. it's not quite 6am (the time I'm scheduled to be off) and neither of my replacements are in the store as yet - no surprise - and in walks one of our lottery customers. I've seen this guy before. he'll spend anywhere from $20 - $100 just on scratch offs. this particular morning, he went through upwards of $200 worth of $20 tickets.. ONE AT A #$@#$%@$ TIME! now, this is 6 in the morning on a holiday weekend.. it's not *quite* as busy as it could be, but I've got people getting gas, coffee and the morning paper, and this fucker is standing at my counter scratching one ticket at a time and tossing down a twenty every so often and saying "gimme another." I've dealt with these kinds of customers before. I by no means like it, but I've learned to tolerate it; mainly because they're spending WAY more than most convenience store customers do. so at the end, once he's gone through the entire roll and redeemed maybe $150 in tickets, he says to me, "I think you have an extra $20 of mine." EXCUSE me? wtf did you just say to me? me, who is so anal about money that I hardly EVER have money issues.. you're trying to tell me that you think I have an extra twenty and it belongs to you? ...
by this time, both Jamie and John are in the store and it's 6:30am.. time to change the drawer and run the reports anyway. Jamie had to talk to the guy for me (I was just speechless with anger) and then I got to stand there and count the drawer with him standing at the fucking counter. finding out if the drawer is over or not entails counting the drawer, making a drop from that, and then adding up all my safe drops + credit card receipts and/or coupons or refunds I may have done during the shift. NOT A SHORT PROCESS. would you like to know how much the drawer was over? 43 FUCKING CENTS! yeah, that's right you rat-bastard who apparently speaks english as a second language, there's no extra money in my drawer. BITCH! I fucking knew it before I counted the drawer and that's what makes me so angry about it. Jamie later said that he's tried this shit before. YEEEEEEEEEAAAAAAARGH!
so yeah, Friday night sucked ass.
I may have to do the Sunday paper + stock the cooler + bag ice on Saturday nights, but at least I didn't get any uber-annoying customers. I'm SO ready for the trip.
tonight I'm doing laundry and last minute packing stuffs.. stopped at Rite-Aid for shampoo and whatnot and now have a load or two of laundry left to do before I can finish packing the giant duffle bag of doom.. it was all I could fit both the cot and the chair into, for the camping trip. flight leaves at 6pm tomorrow night from BWI. I leave you with some poetry:
next time I post,
it'll be from the west coast!
- Mood:
busy - Music:MSI - Bring the Pain